Terms and Conditions

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Welcome to [Studio Name]. By accessing or using our website, booking services, or purchasing products, you agree to comply with and be bound by these terms and conditions. If you do not agree, please do not use our website.

You agree to use the website only for lawful purposes. Unauthorized use of this website may result in a claim for damages or be a criminal offense.

• Eligibility: You must be at least 18 years old to register for a membership or use certain services.
• Account Security: You are responsible for maintaining the confidentiality of your account and password. You agree to notify us immediately if you notice any unauthorized use of your account.

• Booking Policy: All bookings for classes, workshops, and events must be made online through our website or in person at the studio.
• Cancellation Policy: Cancellations must be made at least 48 hours before the class to receive a full refund. No refunds will be issued for late cancellations or no-shows.
• Rescheduling: You may reschedule a class up to 24 hours before the scheduled start time, subject to availability.

• General Rules: Studio users must adhere to the posted studio rules at all times. Failure to comply may result in loss of access.
• Health and Safety: For your safety, you agree to follow all health and safety protocols, including the proper handling of materials and equipment. Users are required to wear appropriate clothing and shoes while working in the studio.

At North Shore Studios, we are committed to creating an inclusive and welcoming environment for everyone. We strive to ensure that our studio and website are accessible to people of all abilities, backgrounds, and identities.

• Physical Accessibility: Our studio is wheelchair accessible into the studio. The rest room is NON ACCESSABLE . If you require any specific accommodations, please contact us in advance, and we will do our best to meet your needs.
• Visual and Hearing Accommodations: We offer alternative formats for workshop materials (such as large print or digital copies).
• Inclusivity: We believe in fostering a community that respects and celebrates diversity. Discrimination or harassment based on race, gender, sexual orientation, disability, or any other characteristic will not be tolerated. We ask that all users treat each other with kindness and respect.

If you have any concerns or requests related to accessibility or inclusion, please reach out to us at [contact information], and we will work to provide a positive and supportive experience for you.

• Clay and Tools: Any clay or tools provided by the studio are for use within the studio only unless purchased. Personal tools and materials must be labelled and stored as directed.
• Damage to Equipment: Users are responsible for any damage caused to studio equipment due to misuse.

• Membership Benefits: Members receive access to the studio during open studio hours, discounts on workshops, and special events.
• Payment and Renewal: Membership fees are billed monthly/annually, and automatic renewals will occur unless you cancel your membership before the renewal date.
• Termination: We reserve the right to terminate memberships if a member violates studio policies or behaves inappropriately.

• Loading: Only approved members or staff may load the kiln.
• Firing Schedules: Firing schedules are subject to availability, and we do not guarantee turnaround times.
• Firing Issues: The studio is not responsible for damage or loss due to firing, including cracking, warping, or glaze faults.

• Pricing and Payments: All product prices on our website are listed in [currency] and are subject to change without notice. We accept [list payment methods].
• Shipping: Orders will be processed and shipped within [X] business days. Shipping times may vary based on your location.
• Returns: Returns and refunds are only available for defective products. Please notify us within 7 days of receiving the product if you encounter an issue.
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We are not liable for any indirect, incidental, or consequential damages, including but not limited to personal injury, property damage, or loss of work as a result of using our services, studio, or website.

All content on this website, including text, graphics, and logos, are the property of [Studio Name]. Unauthorized use of any materials is prohibited.

Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

These terms and conditions are governed by and construed in accordance with the laws of NSW and Australia. Any disputes arising from these terms will be resolved in the courts of New south Wales.

We reserve the right to update or modify these terms at any time. Continued use of our services and website will constitute your acceptance of any changes.

If you have any questions regarding these terms and conditions, please contact us at:
Email: rachelle@northshorestudios.com.au
Phone:  0418876122
Address: 57 William St, North Wagga Wagga, NSW 2650 AUSTRALIA