Frequently Asked Questions

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• Adults and Students of all levels and over the age of 16 are welcome.
• Students must be supervised by an attending parent/adult if under the age of 18.
• You must be over 18 to attend the Pottery and Pints workshops – there’s alcohol - its the law!
• Kids holiday workshops aged between 7 and 15 years.

Just yourself and be ready for fun.

• Closed-in shoes is a fabulous idea and clothes that you don’t mind getting a bit dusty. 
• Aprons are available but wont guarantee spotlessness.

• Please give as much notice as possible. Workshops are non-refundable if less than 48 hours notice given. However, things do happen out of our control. Contact Rachelle to discuss options.
• The 8 session Weekly Workshop students can do a catchup class during the other scheduled weekly workshops if space available. There is a maximum number of 10 for all workshops and events due to space and liability insurance.

The studio is not big enough for extra bodies. Companion animals welcome.

Your work needs to be totally dry for the first firing and this will take a week or 2 depending on the thickness of the clay. It then takes a couple of days for the firing process – then it needs to be glazed and fired again so it will take between 3-4 weeks. If you have not been contacted to pick up your work after 4 weeks call the studio.

Your work needs to be totally dry for the first firing and this will take a week or 2 depending on the thickness of the clay. It then takes a couple of days for the firing process – then it needs to be glazed and fired again so it will take between 3-4 weeks. If you have not been contacted to pick up your work after 4 weeks call the studio.

You will given a certain amount of clay for workshops where clay and materials are included.

If you wish to use more clay than what is included in the cost you are welcome to buy a bag and take the leftovers home with you. You are welcome to use the firing service for anything you make at home.

EFTPOS is available, bank transfer or cash. Receipts will be emailed after payment (you need to provide email address)

No, however after pay is coming.

You MUST wipe every trace of glaze off the bottom of your pot and anywhere your piece touches the shelf or it will not get fired! Glaze sticks to the shelves which ruins them and they are $250 + each! So if its still sitting there check to bottom.

 Clay and glazes can be unpredictable for the beginner (and even for the master) and sometimes it takes a lot of experimenting and experience to get that perfect piece. We will do our best to instruct you on how to avoid blowups, cracks and disasters however there’s no guarantee your work will come out of the kiln as expected. It’s the nature of ceramics!

It’s a great idea to put your name/initials/mark somewhere on your work before it dries. Then it won’t be taken by mistake. Take a photo of it on your phone. North Shore Studios is not responsible for lost, stolen or broken works

It will be stored for 2 weeks after the final firing, then it will be donated to charity. There just isn’t space. So don’t forget about it!

Same as in the pub – a relaxing fun atmosphere is what we are after so sensible alcohol consumption is encouraged. Being totally wasted or intoxicated is not fun for others and you will be asked to leave. Behave!

No thankyou! As much as we love having you in the workshop we have other things we need

to be doing.

Our ceramics are fired at a high temperature of 1,100°C to ensure maximum strength and durability.

The lead time for placing an order depends on the availability of the item. Most items are in stock and can be shipped within 2-3 business days. For custom orders, we will provide you with an estimated timeline after discussing your order with you.

Yes, our ceramics are microwave and dishwasher safe. However, to prolong the life of your piece, we recommend hand washing whenever possible.

Class and course tickets are NON-REFUNDABLE

All notices must be given via EMAIL. We do not accept texts, insta comments, garbled phone messages, or courier pigeons. 

Please note, for the sake of fairness, we apply these rules strictly and with no exceptions

One-off classes. 

Weekday classes (Monday-Thursday)

48 hours prior to your class

You may reschedule your class 48 hours before a weekday class. You may reschedule your class once only. Notice must be given before this timeframe via EMAIL. An additional week is required for groups of 4+. Notice must be given before this timeframe via EMAIL. 

Within 48 hours of your class, up to 4 hours before your class. 

Within the 48 hour window, we recognise that there may be exceptional circumstances, such as severe illness, where we may be able to issue a 50% rebooking code. This will allow you to rebook with a 50% discount on another class. This is at the discretion of management. This can be issued for up to 3 people. Notice must be given before this timeframe via EMAIL. 

Within 4 hours of your class. 

Thank you for respecting our clients who missed out on a space in your class, and honouring our strict 4-hour reschedule policy. No exceptions. No refunds. No class credits. Thank you. 

You may transfer your booking to another person, if you're not able to make it at the last minute. Just let us know on the door.

Weekend classes (Friday- Sunday)

72 hours prior to your class

You may reschedule your class 72 hours before a weekend class. You may reschedule your class once only. Notice must be given before this timeframe via EMAIL. An additional week is required for groups of 4+. Notice must be given before this timeframe via EMAIL. 

Within 72 hours of your class, up to 12 hours before your class. 

Within the 48 hour window, we recognise that there may be exceptional circumstances, such as severe illness, where we may be able to issue a 50% rebooking code. This will allow you to rebook with a 50% discount on another class. This is at the discretion of management. This can be issued for up to 3 people. Notice must be given before this timeframe via EMAIL. 

Within 12 hours of your class. 

Thank you for respecting our clients who missed out on a space in your class, and honouring our strict 12-hour reschedule policy. No exceptions. No refunds. No class credits. Thank you. 

You may transfer your booking to another person, if you're not able to make it at the last minute. Just let us know on the door.

Courses

Rescheduling your entire course

72 hours prior to your courses commencement date

You may reschedule your class 72 hours before. You may reschedule your class once only. Notice must be given before this timeframe via EMAIL. An additional week is required for groups of 4+. Notice must be given before this timeframe via EMAIL. 

Missing a class

We do not offer make up classes if you miss a class. You must be able to attend ALL class dates listed. No exceptions. No refunds. No class credits. You may book into an Open Studio session, at your own cost. Let us know via email and we can assist you in booking this, if required.

Private classes 

One week prior to your class

You may reschedule your class one week before your class. You may reschedule your class once only. Notice must be given before this timeframe via EMAIL. Notice must be given before this timeframe via EMAIL. 

Less than one week prior to your class

We cannot offer refunds for students who are not able to attend the class. 

Please note that your deposit if non-refundable. 

Mastercourses

As we’re incurring high costs to run these courses, our cancellation/rescheduling policy will be different than our other regular classes.  As such, we do need to know exact numbers beforehand.  If for whatever reason you can’t attend, we do need to know 90 days in advance of the course start date.  After which, the payments are non refundable.